As a member of the Association of British Credit Unions Limited and part of the World Council of Credit Unions, Lanarkshire Credit Union aims to provide members with quality financial services. The Credit Union welcomes the opportunity to put things right for members who are dissatisfied with its services. We will also use members' feedback to help improve services for all members.
Sometimes things can, and do, go wrong and we'll always strive to make things right for our members. If you have a complaint or a problem with any aspect of our services please let us know and we'll try to put it right. Whatever it's about - you can get in touch in the way that suits you and we'll look into the problem.
By phone: 01698 711112
Online: Complete our online form. You can find that here
In writing: Lanarkshire Credit Union, 252 Glasgow Road, Blantyre, G72 0YH
What if I'm still not happy?
Financial services complaints we cannot settle may be referred to the Financial Ombudsman Service. This is a free service where an independent review of your complaint will be made, but as we are committed to resolving your complaints quickly and simply, we hope that you never need to use this service.
Financial Ombudsman Service
The Financial Ombudsman Service (FOS) was set up to help settle individual disputes between consumers and financial firms. The Financial Ombudsman Service will only look at complaints if the firm has had the opportunity to investigate the complaint first and provide a response.
If you are not happy with a final response given to a complaint or if no final response has been provided within an 8 week period from the date of initial complaint, you are the eligible to contact the Financial Ombudsman Service and request they investigate the matter on your behalf. No charge will be made for this and any decisions made will be binding on the financial institution concerned.
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
LONDON E14 9SR
Telephone: 0845 0801 800
Further information on the Financial Ombudsman Service can be found at www.financial-ombudsman.org.uk